Tips to help you get the most from your visit to Models2U

Our full terms and conditions are listed on the left, click the 'Terms' button.

Our Range
There are around 4,500 items available directly at Models2U from leading brands. Our stock is all new and in unopened condition
We don't have a physical shop, so the boxes haven't been opened and pillaged by inquisitive shoppers.
We may open some items to add padding to minimise movement during transit. This is typically for models where the contents are pre-bagged rather than loose in the box. If you don't want us to open the box to add padding, you can let us know, but any damage during transit is then at your risk!

International Customers
You can select prices to appear in your own currency by clicking the [£] sign 'Pick Your Currency' in the top right of the shop screen. Rates are for guidance only based on interbank rates on the day of purchase. Actual cost may vary slightly, given credit card rates and other slight variations. Payment is always taken in £ Sterling. Customers may have to pay an import duty - Models2U cannot help you with this! Check your national laws on this! Non-EU orders are marked with a customs declaration sticker which identifies the value of the items in your order.

Buying from Models2U
Couldn't be easier!

1 - Find the item you want, select how many you want. (1 is the default)
2 - Click the 'Add to Cart' button

3 - When you have finished shopping or want to check the shipping cost for your order, click the [Basket] button in the top row above.
You then have the option to increase numbers or delete items from your basket
(or return to the shop by clicking the [Continue Shopping] button)

4 - Select your 'Shipping Location' and 'Delivery Option', your Payment Method, accept the terms and conditions (click to view the terms and conditions). If you have a voucher enter it on this page and click [OK]
Then click [Secure Checkout] to be transferred to our secure server to enter delivery and then payment details.
(Postage costs for international orders are charged at cost. The price shown is an estimate and may be more or less than quoted - we will confirm the actual cost once you have placed your order, when you can choose if you wish to progress the order. For full details see the [Terms and Conditions] page)
5 - You will now be transferred to our secure ordering system to enter your payment and delivery address details and if necessary the address for delivery if different. On completion of this you will then transfer to the payment entry page to select how you want to pay for your order. If you are worried about security, don't be. See the little padlock icon in the web address indicating secure server

The rest should be pretty straight forward!

Once you have placed the order you will receive an automatic confirmation email within a few minutes. If you do not receive this email, it is most likely that you misspelt your email address! Send us an email at the address in the [Contact] page as we most likely will have received the order but can't contact you!

Searching for what you want
We've tried to organise the shop logically, but it can be difficult to find exactly what you want with such a wide range.
If you know what you're looking for, or just can't find it, why not try the quick and powerful 'Search Phrase' feature. This searches the site for your model. Whole words or part words can be used, e.g. 'Hercules' or just 'Herc' or the reference number of the model if you know it, e.g. 05221. You just need to know how to spell part of the name!
 Using the 'Search' feature will invariably identify some extra items. For example, if you searched for 'Mosquito', this search would also find Mosquitoes that formed part of a set e.g. a gift set which doesn't have 'Mosquito' in the title!

Build up your wish list now!
How many times have you been trawling around on the web, seen something, gone away and come back the day after, and completely forgotten where it was or how you got to it!
By clicking the 'Favourites' button above each model, you can build up a 'wish list' in your Favourites department (top of the list on the left of the shop), providing cookies are enabled and come back at a later date without having to try to remember where you found it!  You just have to remember!
Placing items in the favourites department doesn't order it or send it to us, it simply  saves the items you are interested in, on your own personal list. Give it a try!

You can help us too!
We believe in customer care and after sales service. Our customers keep coming back!
If you think there should be something else in our Help section just let us know. Click the Contact button above!