You should read our terms and conditions before making a purchase.
You will be asked to agree to these terms and conditions before placing order.

Minimum Order

We operate a minimum order level of £8.50 including postage and packing. 


Payment Options

We accept payment by credit card / debit card* over the net, or by cheque or postal order or International Money Order (in £ Sterling) through the post.

You also have the option to telephone or fax your payment details to us. See Contact Details page for our telephone and fax numbers.

Please note that we will not process your credit card payment / cash your cheque until we despatch your order, in case the stock is not available at the time of your order. We will notify you immediately regarding availability.

*We cannot accept American Express or Diners Club.

Security
We use secure servers for maximum security to protect the information that you provide to us. It is more likely that your credit card details will be taken and fraudulently used when handing it over in a restaurant or other high street shopping use!

Shipping and Handling

Our UK mainland (inc. Northern Ireland) postage and packing rates are based on the sum total value of your order. Pricing is divided into the following bands:

 

Standard Delivery (One to ten working days)

Where possible first class Royal Mail will be used.


Up to £49.99 total order value = £3.00

Order value over £50 = Free Delivery

 

International deliveries (inc Eire) will be charged at current rates applicable at time of despatch. Unfortunately we cannot offer free postage for international orders, an estimate only is given on the site. We will confirm the exact cost before despatch.

 

Delivery Schedule / Back Orders

Your order will be despatched on receipt of payment, providing the item is in stock.

If it is not in stock, we will immediately advise you of the estimated timescale. You then have the opportunity to cancel the order if you do not wish to wait. Where possible, we will expect to be able to send out special order items within 14 days of order, although we reserve the right to allow up to 28 days.

We have a large stock list and some products may have been sold before your order is placed. Replacement stock may no longer be available from manufacturers, particularly for items stated as 'De-listed'. If we cannot fulfil your order for this reason, we will not take payment, return / refund your payment immediately.

If paying through the post, your order will be reserved for a period of seven days while awaiting your payment.


General Information
Information is provided for guidance only and are the manufacturers suggestion.

Frames are not supplied with the kits unless otherwise specified.

Sharp cutting tools can only be sold to customers aged over 18 years old. By agreeing to these terms and conditions, you confirm that you are aged over 18 years.


Customer Satisfaction

If you order the wrong item by mistake, please return it to us unopened and undamaged within 28 days of receipt and we will either refund the purchase price, or send the correct item, (any cost difference will be refunded or charged, as appropriate). 

If your order is found to be damaged during transit, please return it to us and we will either refund the purchase price, or send a replacement item at your request.
 

Your cancellation rights enable you to cancel the order up to seven days after delivery, providing you notify us immediately and the item(s) is / are returned to us unopened and in good condition within fourteen days.

This does not affect your statutory rights as a consumer.

 

Please advise us as soon as possible if you have any complaint about our service. Any complaints notified to us will be dealt with immediately and will endeavour to reach a resolution within five working days. We will keep you informed regarding the progress of your complaint.

 

Copyright

The contents of this website are copyright and may not be copied in any form. Manufacturers trade marks and logos etc are recognised. 

 

Stitch2U, Hobbies2U and Models2U are registered trade marks.

 

Pictures, drawings, colours and dimensions

Pictures, drawings, colours and dimensions are provided only for guidance and Stitch2U cannot be held responsible for accuracy.

Contract / Sale

Any contract / sale entered into by Stitch2U will be governed by English law.